ROLLOUT

From the first conversation to production in a few weeks

We do not sell a licence to a platform somebody in the group is then supposed to implement. We implement it ourselves, in stages, and every stage ends with a number. You pay for the rollout of a module and for the subscription from the moment it works. Nothing for integrations that never started.

OPENING AUDITone week

We meet the management, the sales and service managers and the person who knows the DMS best. We check which data is available and in what quality.

We come out with a rollout plan: which modules, in what order, with what acceptance criterion.

The audit costs what we then deduct from the first stage.

ROLLOUT2 to 6 weeks per module

We connect to the DMS and the CRM in read-only mode wherever that is enough. We build the customer knowledge graph. We start the module at one chosen site and look at the numbers together with your team.

The acceptance criteria are in the contract: percentages, times, volumes. Never the word "works".

PRODUCTIONlearning loop

The module runs. The learning loop compares its scores and recommendations with what then happened in the CRM, and calibrates the parameters.

Every month you get a report: what the agent did, what came of it, and where it needs correcting.

The subscription covers maintenance, development and support.

THE USUAL ORDER IN A GROUP

We start with the modules that deliver a result without changing the habits of the staff.

01Call AnalyzerShows what happens on the phone before anyone changes anything.

02Service ProspectorDormant customers, unperformed recommendations, warranties running out.

03Sales ProspectorChanging the car, end of agreement, a reason to talk about a new one.

04CRM ControllerA note, a status and a next step on every lead.

05ReceptionistOverflow and after-hours calls.

06Lead ValidatorWeb forms and Meta, checked before they enter the CRM.

07SuflerComes in once the knowledge graph holds enough data to prompt from.

FIRST MODULE IN PRODUCTION

6 weeks

counting from the audit

FULL ROADMAP FOR A GROUP

six months

module by module

WHAT YOU GET IN THE CONTRACT

Commitments on paper, not in conversation

A master agreement for the group plus a SOW for each module

An SLA with response times

A data processing agreement compliant with GDPR

A price list with a billing unit we do not change mid-term

The right to exit with help migrating the data

The opening audit starts with a single meeting

Data security