KPI TECHEfficiency as the only way forward
A dealer has quite enough reports that nobody reads. The data sits in the DMS, in the CRM, in the importer system and in three spreadsheets somebody keeps after hours. They know how many customers never came back for an inspection. They know how many leads are sitting there without a note.
Knowing is not the problem. The problem is that nobody has the time to act on it. The industry has spent a decade building reports. The next step is not a better report, it is work that gets done and more opportunities closed.
Margins under pressure, costs rising
Operational efficiency stops being an option and becomes the only way to hold the result.
The cost of acquiring customers, serving them and employing staff grows faster than revenue.
Margins on new and used car sales are under constant market pressure.
Customers expect fast, personalised and consistent service at every stage.
Importers require a uniform, measurable quality standard at every site.
The answer is not more pairs of hands. The answer is data and automation where they translate into the result.
KPI Tech builds the Sufler platform
A set of AI modules supporting sales, service and customer care in dealer groups. We roll out in stages, measurably, and without putting the team daily work at risk.
More sales and service opportunities pulled out of the data you already have.
Scoring, coaching and an immediate response where the result is decided.
One comparable picture of service quality across every site in the network.
Compliance with GDPR and the AI Act built into the platform from day one.
An agent has no right to a decision that costs money or changes contract terms. It has the right to the work nobody wants to do: retyping, watching deadlines, calling through the database.
It has an identity, a scope of permissions and a log, like anyone in the group. We hold it to the same account as a person: by the result, not by the number of calls.
A monthly report describes the past. The value is in what can be done on Monday at nine, before the customer calls the competition.
Not with a presentation, not with access to a panel, not with training. With a number in the margin or in the clock, written into the acceptance criteria.
We do not want to build another system you have to log into. We want the work to be done before anyone opens a browser.
A dealer group where every process has its agent and one human who makes the decisions. Sales, service, F&I, marketing and BDC on a single knowledge graph, with a single log of what happened.
One platform, four areas
More qualified opportunities from the data you already hold.
No call and no opportunity slips away without a trace.
Early detection of dissatisfaction and a measurable quality standard.
One secure channel to the data for management and staff.
We know this business from the inside
We have worked with dealers, importers and manufacturers in Poland and abroad, on the numbers side and on the technology side. We know what Monday morning looks like in a BDC, what sits in the DMS work order table, and why an SMS campaign to every service customer does not work.
Dealers make decisions on numbers. Michał knows where to find them and what follows from them. More than a decade in KPI work, process analysis and improving sales and service results, with the largest players in the industry.
At KPI Tech he makes sure every agent faces one question: how much did this add to the margin.
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Technology is there to do the job, not to make an impression. Bartosz builds AI agents and automation for the automotive trade: from the customer knowledge graph, through DMS and CRM integrations, to agents that call, write and check on their own.
Before that he put data and processes in order in companies that had both too much of them and too little at once.
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